We always hope that our clients will be delighted with our products, but we understand that sometimes it may be necessary to return an item. This must be done within 14 days from the date of delivery, using the same courier or shipping provider that delivered it to you.
Please note that we cannot accept a return if a product has been used or personalised in any way. Every item must be returned in its original packing and adequately packed to ensure it travels safely and reaches us in perfect condition.
We do not offer exchange, it only can be made by returning the product and purchasing another instead.
Once we receive any returned goods, we will check that they are in perfect condition. This means that they are in their original packaging, show no signs of usage or dirt, and include any labels or instruction leaflets which were provided with them. This usually takes place within 3 – 5 working days once we have received a product back.
We will then authorise a refund which will be made via the same means of payment originally used for your purchase. You should generally receive this within five working days of the goods being returned to Mateison.
Delivery charges - the same figure will be debited for returns, via the same payment method that was used for the original purchase.